Refunds & Returns
Returns and Refunds Policy
If you are not entirely satisfied with your purchase, we're here to help. After all, we want you to be happy with your purchase.
We offer 30-day returns on full priced, unworn items only (the tag and stickers must still be in attached to garment).
We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. We will not refund or exchange if the care instructions have not been followed.
Please follow the care instructions on your Noor Swimwear garment to prolong the life of it.
Return Shipping charges
The shipping charges on your first initial order are not refundable. Items for return must be shipped back to Noor Swimwear in Australia at the customer's expense. We recommend using tracked shipping methods as Noor Swimwear is not responsible for lost items. Noor swimwear will charge postage for shipping back product to customer when a customer chooses the wrong size and a new size is sent back to customer (at their expense)
Sale items
Please note we do not refund sale items, this includes flash sales or where discount codes have been applied.
Any shipping charges occurred that is associated with a return are the responsibility of the customer.
Once we have received the item for return, please allow another 4 business days for your return to be processed and refunded.
Our Noor Swimwear customer service team operates Monday to Friday between 10:00am and 5:00pm AEST.
One of our team members will respond to your email within 24 hours.
Any emails sent over the weekend will be answered on the following Monday.
Before you return a product, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging including any bags
- The product isn't used or damaged
- The product is free from perfume smells or makeup marks
- The swing tag has not been cut or removed from the garment
Please contact us before you send the product so that we can provide you with the closest returns processing address: hello@noorswimwear.com
We will ask you to send the product with its original packing to the closest return facility to you. Using a Tracking option for your parcel is strongly recommended.
Pre-orders
Pre-orders cannot be cancelled for any reason.
A pre-order item is made-to-order and are manufacturing only commences after a customer places an order. However, after receiving your finished pre-order item you wish to return it, normal refund policy applies.
Return Shipping charges
The shipping charges on your first initial order are not refundable. Items for return must be shipped back to Noor Swimwear in Australia at the customer's expense. We recommend using tracked shipping methods as Noor Swimwear is not responsible for lost items. Noor swimwear will charge postage for shipping back product to customer when a return is sent back for wrong size selection.
Address for Returns
If you wish to return your item and it meets the refund criteria, please email us at hello@noorswimwear.com for approval and further instructions.
Please note, if your item is received and deemed not to meet refund requirements, you will be responsible for shipping fees to have the item returned. If payment is not received for return shipping the item will be destroyed after 14 days.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items are non-refundable or exchangeable unless otherwise mentioned.
Exchanges
Noor Swimwear doesn't offer exchanges, but rather refunds only so you can repurchase your desired item.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: returns@noorswimwear.com